We Take Care of Your Clothes.

Absolutely. Every order is individually barcoded and photographed at intake, washed in dedicated lots by fabric category, and inspected by a second operator before dispatch. We exclusively use pH-balanced, eco-certified detergents and fabric-specific cleaning processes. Delicate items — silk sarees, lehengas, sherwanis, cashmere — are handled by certified specialists. In the unlikely event of damage or loss, our protection policy offers full repair, replacement, or reimbursement at declared value.

Our pricing is fully transparent and published live on the Pricing page. Wash & Fold starts at ₹69/kg, Wash & Iron at ₹99/kg, Steam Iron at ₹10/piece, Dry Cleaning from ₹149/piece, and Express at ₹199/kg. Each order is itemised line-by-line — you see every garment and every rupee before you confirm. Free pickup and delivery on orders above the minimum shown at checkout. No surge pricing, no surprise add-ons, GST inclusive.

Standard orders are returned within 48–72 hours from pickup. Express service delivers within 12–24 hours for a 1.5× rate. Bulky or specialty items (curtains, comforters, leather, wedding wear) require 4–7 working days for the level of care they deserve. Exact delivery windows are confirmed at booking and tracked in real time through your order status page.

DipDryCare operates across 100+ cities in India, including Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Noida, and Gurgaon. Enter your pincode on the homepage or Service Areas page to instantly confirm coverage, available slots, and estimated delivery time for your specific locality.

We operate a written 48-hour service guarantee. If any garment is returned unsatisfactorily cleaned, we re-process it free of cost — no questions asked. In the rare case of a misplaced or damaged item, a dedicated resolution manager will contact you within 24 hours with a documented remediation plan. You can raise a concern via phone, the contact form, or by replying to any order email.

We accept UPI, all major credit and debit cards, net banking, and popular wallets through secure, PCI-DSS compliant payment gateways. You may also pay in cash at delivery. Payment is only captured once your order is confirmed, weighed, and itemised — so you always pay for exactly what you receive.

Yes — orders can be rescheduled or cancelled free of charge up to 2 hours before your scheduled pickup via your account, WhatsApp, or phone. After pickup, additions or special instructions can still be added from the order dashboard right up until the wash cycle begins.

Yes. DipDryCare runs dedicated B2B programmes for hotels, hospitals, hostels, salons, and corporate offices, with volume pricing, committed turnaround SLAs, and account-managed billing. For a tailored proposal, write to support@dipdrycare.in or request a callback via the Contact page.