Privacy Policy
Your privacy matters to us. This Policy explains exactly what data we collect, why we collect it, and how you can control it.
Introduction
DipDryCare ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or any of our laundry and dry-cleaning services. By using our services you agree to the practices described in this Policy.
Information We Collect
We collect information you provide directly: name, email address, phone number, delivery address, and payment references. We also collect information automatically when you use our platform: device type, browser, IP address, pages visited, time spent, and order history. For service fulfillment we record pickup and delivery location data.
How We Use Your Information
We use your information to: process and fulfill orders; communicate order status via SMS, WhatsApp, email, or call; improve our platform and services; send promotional offers (you may opt out at any time); comply with legal obligations; prevent fraud and ensure platform security.
Sharing of Information
We share your information only as necessary: with our independent partner vendors to fulfill your order; with logistics providers for pickup and delivery; with payment processors for transaction handling; with analytics and marketing tools under strict confidentiality; and with law enforcement or courts when required by applicable law. We do not sell your personal data to third parties.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 3 years for legal and accounting purposes. You may request deletion of your account data at any time, subject to legal retention obligations.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our platform. You can control cookie settings through your browser. Disabling cookies may affect some features of the platform.
Data Security
We implement industry-standard security measures including HTTPS encryption, hashed password storage, and access controls to protect your personal data. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to prompt notification in the event of a breach.
Your Rights
You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; withdraw consent for marketing communications at any time; lodge a complaint with the relevant data protection authority. To exercise any of these rights, contact us at the details below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised Policy.
Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of courts in Delhi, India.